助力工业物联网，工业大数据之服务域：回访主题分析【二十八】

select
    srv_user_id,--工程师id
    vst_user_id,--回访人员id
    satisfied_num,--满意个数
    unsatisfied_num,--不满意个数
    srv_atu_num,--态度满意个数
    srv_bad_atu_num,--态度不满意个数
    srv_rpr_prof_num,--水平满意个数
    srv_rpr_unprof_num,--水平不满意个数
    srv_high_res_num,--响应速度满意个数
    srv_low_res_num,--响应速度不满意个数
    rtn_rpr_num, --返修数量
    wrkodr_id, --工单id
    os_id,--油站id
    dt --日期id
from fact_srv_rtn_visit;

select
    wo_id,--工单id
    wait_dispatch_num,--待派工个数
    wait_departure_num,--待出发个数
    alread_complete_num,--已完成个数
    processing_num --正在处理个数
from fact_worker_order;

select
    id,--油站id
    company_name,--公司名称
    province_name,--省份名称
    city_name,--城市名称
    county_name,--区域名称
    customer_classify_name,--客户名称
    customer_province_name--客户省份
from dim_oilstation;

select
    date_id,--天
    week_in_year_id,--周
    year_month_id --月
from dim_date;

select
    empid,--人员id
    orgname,--部门名称
    posiname,--岗位名称
    empname --员工名称
from dim_emporg;

select
    srv_user_id,--工程师id
    vst_user_id,--回访人员id
    satisfied_num,--满意个数
    unsatisfied_num,--不满意个数
    srv_atu_num,--态度满意个数
    srv_bad_atu_num,--态度不满意个数
    srv_rpr_prof_num,--水平满意个数
    srv_rpr_unprof_num,--水平不满意个数
    srv_high_res_num,--响应速度满意个数
    srv_low_res_num,--响应速度不满意个数
    rtn_rpr_num, --返修数量
    b.wait_dispatch_num,--待派工个数
    b.wait_departure_num,--待出发个数
    b.alread_complete_num,--已完成个数
    b.processing_num, --正在处理个数
    c.orgname,--部门名称
    c.posiname,--岗位名称
    c.empname --员工名称
    wrkodr_id, --工单id
    os_id,--油站id
    dt --日期id
from fact_srv_rtn_visit a
join fact_worker_order b on a.wrkodr_id = b.wo_id
join one_make_dws.dim_emporg c on a.srv_user_id = c.userid
join one_make_dws.dim_oilstation d on a.os_id = d.id
join one_make_dws.dim_date e on a.dt = e.date_id;

drop table if exists one_make_st.subj_rtn_visit;
create table if not exists one_make_st.subj_rtn_visit(
    rtn_srv_num int comment '回访服务人员数量'
    ,vst_user int comment '回访人员数量'
    ,wait_dispatch_num bigint comment '待派工数量'
    ,wait_departure_num bigint comment '待出发数量'
    ,alread_complete_num bigint comment '已完工工单数量'
    ,processing_num bigint comment '正在处理工单数量'
    ,satisfied_num int comment '满意数量'
    ,unsatisfied_num int comment '不满意数量'
    ,srv_atu_num int comment '服务态度满意数量'
    ,srv_bad_atu_num int comment '服务态度不满意数量'
    ,srv_rpr_prof_num int comment '服务维修水平满意数量'
    ,srv_rpr_unprof_num int comment '服务维修水平不满意数量'
    ,srv_high_res_num int comment '服务响应速度满意数量'
    ,srv_low_res_num int comment '服务响应速度不满意数量'
    ,rtn_rpr_num int comment '返修数量'
    ,max_vst_user int comment '回访人员最大数量'
    ,min_vst_user int comment '回访人员最小数量'
    ,dws_day string comment '日期维度-按天'
    ,dws_week string comment '日期维度-按周'
    ,dws_month string comment '日期维度-按月'
    ,orgname string comment '组织机构维度-回访人员所属部门'
    ,posiname string comment '组织机构维度-回访人员所属岗位'
    ,empname string comment '组织机构维度-回访人员名称'
    ,oil_type string comment '油站维度-油站类型'
    ,oil_province string comment '油站维度-油站所属省'
    ,oil_city string comment '油站维度-油站所属市'
    ,oil_county string comment '油站维度-油站所属区'
    ,customer_classify string comment '客户维度-客户类型'
    ,customer_province string comment '客户维度-客户所属省'
) comment '回访主题表'
partitioned by (month String, week String, day String)
stored as orc
location '/data/dw/st/one_make/subj_rtn_visit'
;

insert overwrite table one_make_st.subj_rtn_visit partition(month = '202101', week='2021W1', day='20210101')
select
  sum(rtn_srv_num) rtn_srv_num,                                --回访工程师数量
  sum(vst_user) vst_user,                                      --回访人员数量
  sum(wait_dispatch_sumnum) wait_dispatch_sumnum,              --待派工数量
    sum(wait_departure_sumnum) wait_departure_sumnum,            --待出发数量
  sum(alread_complete_sumnum) alread_complete_sumnum,          --已完工数量
  sum(processing_sumnum) processing_sumnum,                    --处理中数量
    sum(satisfied_sumnum) satisfied_sumnum,                      --满意数量
  sum(unsatisfied_sumnum) unsatisfied_sumnum,                  --不满意数量
  sum(srv_atu_sumnum) srv_atu_sumnum,                          --态度满意数量
    sum(srv_bad_atu_sumnum) srv_bad_atu_sumnum,                  --态度不满意数量
  sum(srv_rpr_prof_sumnum) srv_rpr_prof_sumnum,                --水平满意数量
  sum(srv_rpr_unprof_sumnum) srv_rpr_unprof_sumnum,            --水平不满意数量
    sum(srv_high_res_sumnum) srv_high_res_sumnum,                --响应速度满意数量
  sum(srv_low_res_sumnum) srv_low_res_sumnum,                  --响应速度不满意数量
  sum(rtn_rpr_sumnum) rtn_rpr_sumnum,                          --返修数量
    max(vst_user) max_vst_user,                                  --回访人员最大数量
  min(vst_user) min_vst_user,                                  --回访人员最小数量
  dws_day,                                                     --日期天
  dws_week,                                                    --日期周
  dws_month,                                                   --日期月
  orgname,                                                     --组织机构人员部门
  posiname,                                                    --组织机构人员岗位
  empname,                                                     --组织机构人员姓名
  oil_type,                                                    --油站类型
  oil_province,                                                --油站省份
    oil_city,                                                    --油站城市
  oil_county,                                                  --油站区域
  customer_classify,                                           --客户类型
  customer_province                                            --客户省份
from (
     --查询得到每个工单的指标
         select
             count(fsrv.srv_user_id) rtn_srv_num,
             count(fsrv.vst_user_id) vst_user,
             sum(fwo.wait_dispatch_num) wait_dispatch_sumnum,
             sum(fwo.wait_departure_num) wait_departure_sumnum,
             sum(fwo.alread_complete_num) alread_complete_sumnum,
             sum(fwo.processing_num) processing_sumnum,
             sum(fsrv.satisfied_num) satisfied_sumnum,
             sum(fsrv.unsatisfied_num) unsatisfied_sumnum,
             sum(fsrv.srv_atu_num) srv_atu_sumnum,
             sum(fsrv.srv_bad_atu_num) srv_bad_atu_sumnum,
             sum(fsrv.srv_rpr_prof_num) srv_rpr_prof_sumnum,
             sum(fsrv.srv_rpr_unprof_num) srv_rpr_unprof_sumnum,
             sum(fsrv.srv_high_res_num) srv_high_res_sumnum,
             sum(fsrv.srv_low_res_num) srv_low_res_sumnum,
             sum(fsrv.rtn_rpr_num) rtn_rpr_sumnum,
             dd.date_id dws_day, dd.week_in_year_id dws_week, dd.year_month_id dws_month,
             emp.orgname, emp.posiname, emp.empname,
             dimoil.company_name oil_type,
             dimoil.province_name oil_province, dimoil.city_name oil_city, dimoil.county_name oil_county,
             dimoil.customer_classify_name customer_classify,
             dimoil.customer_province_name customer_province
       --回访事务事实表
         from one_make_dwb.fact_srv_rtn_visit fsrv
     --关联工单事实表
       left join one_make_dwb.fact_worker_order fwo on fsrv.wrkodr_id = fwo.wo_id
     --关联日期维度表
       left join one_make_dws.dim_date dd on fsrv.dt = dd.date_id
     --关联油站维度表
       left join one_make_dws.dim_oilstation dimoil on fsrv.os_id = dimoil.id
     --关联组织机构维度表
       left join one_make_dws.dim_emporg emp on fsrv.vst_user_id = emp.empid
         where dd.year_month_id = '202101'and dd.week_in_year_id = '2021W1' and  dd.date_id = '20210101'
     --按照分组维度聚合
         group by fsrv.wrkodr_id, dd.date_id, dd.week_in_year_id, dd.year_month_id, emp.orgname, emp.posiname, emp.empname, dimoil.company_name, dimoil.province_name, dimoil.city_name, dimoil.county_name,
                  dimoil.customer_classify_name, dimoil.customer_province_name
     )
group by dws_day, dws_week, dws_month, orgname, posiname, empname, oil_type, oil_province, oil_city, oil_county, customer_classify, customer_province
;