我想把域名转到万网，服务商要收500rmb咋办

我想把域名转到万网，服务商要收500rmb,我去ICANN投诉了这个邮件怎么回复？？
Dear junengliang(beijing)kejiyouxiangongsi, Thank you for submitting a Transfer complaint concerning the domain name cokoiy.com. ICANN reviewed your complaint and requires additional information. Please provide ICANN the following before 21 October 2015: - Please clarify whether you want to transfer your domain name from the registrar of record Web Commerce Communications Limited dba WebNic.cc to a different registrar or if you only want to change your web-hosting provider. Please note that ICANN does not have contractual authority to address any customer-service related matters that fall outside of the Registrar Accreditation Agreement (RAA) (e.g., web-hosting). However, if your issue involves a transfer between registrars, your issue may involve a breach of an ICANN Consensus Policy or agreement. - Please provide evidence (such as emails, customer service tickets, or date and time of telephone calls) that you have already taken these four steps, that are required for ICANN to be able to start its standard Contractual Compliance process regarding domain name transfers: (1) You must have already attempted to retrieve the AuthInfo code directly from the control panel, with no success; (2) You must have already requested the AuthInfo code from the registrar, and did not receive it within 5 days from the date of your request; (3) You must have already attempted to unlock the domain name by using the means made available to you by the registrar or record, but were unable to actually unlock it; and (4) You must have already requested the registrar of record to unlock the domain name but it was not unlocked within five days following the date of your request. Please send the information and records requested above via reply email (no more than 4 MB total) and do not change the email subject heading. Please provide records as attachments in .TXT, .PDF, or .DOC(X) format. If you do not provide this information before 21 October 2015, ICANN will close your complaint. Sincerely, ICANN Contractual Compliance