经常有朋友在我的SAP技术交流群或者我的公众号汪子熙给我留言，询问一个ABAP开发人员如果想学习SAP Cloud for Customer，应该从哪些方面入手。
这里把SAP官方的和SAP Cloud for Customer相关的培训课程全部罗列如下，供大家参考。每门课程涉及到的知识，实际上在https://help.sap.com 上都能够查看，并且能以PDF的方式下载到本地。
这里写目录标题
C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)
C4H410 - SAP Sales Cloud (Previously known as C4C12)
C4H510 - SAP Service Cloud (Previously known as C4C14 )
C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)
C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)
HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud
课程内容
Module 1: Introduction
Module 2: Integration
Module 3: Business Demos
Module 4: Conclusion
课程介绍
目标人群
C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)
课程内容
Introduction to SAP Cloud for Customer
Articulating the Functional Capabilities of SAP Cloud for Customer
Starting the Project
Preparing for the Implementation Project
Describing Fine Tuning
Describing Q-Gates
Account and Contact Management
Understanding the Basic Functions of Account and Contact Management
Products and Price Lists
Understanding Products and Price List Concepts in SAP Sales Cloud
Organizational Structure
Explaining the Role of an Organizational Structure in the Solution
Territory Management
Defining Complex Territory Hierarchy Structures
User and Role Management
Maintaining Employees and Explain What a Business User Is
Data Migration
Guiding Your Customer on Which Data Should Be Migrated
Integration
Describing Integration Scenarios with CRM and ECC
Describing Integration with FSM
Describing Integration with Microsoft Outlook
Describing the Benefits of Integration with Social Media
Notifications, Workflow, and Approvals
Setting Up an Approval Process for Opportunities
Personalization and Extensibility
Describing How to Use Personalization and Adaptation
Analytics Framework
Exploring the Standard Reports and Create or Modify Views for Those Reports
Mobile
Describing the Different Mobile Access Options
Solution Walkthrough
Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
Preparing for Go-Live
Describing the Necessary Go-Live Activities
课程介绍
This course will prepare you to:
Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
Create an organization structure enabling customers to use the solution to meet the needs of the business
Migrate data into the application and troubleshoot migration issues
Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
Set up and configure the solution to manage business processes including sales, marketing, service and social
Describe the integration scenarios available with SAP Cloud for Customer
Adapt and extend the solution to meet customer-specific needs
Learn about the mobile features of SAP Cloud for Customer
Demonstrate the reporting capabilities of the system
目标人群
Business Process Architect
Program / Project Manager
System Administrator
C4H410 - SAP Sales Cloud (Previously known as C4C12)
课程内容
Introduction to SAP Sales Cloud
Articulating the Functional Capabilities of SAP Sales Cloud
Lead Management
Articulating the Functional Capabilities of Lead Management
Opportunity Management
Articulating the Functional Capabilities of Opportunity Management
Quotation Management
Articulating the Functional Capabilities of Quotation Management
Order Management
Articulating the Functional Capabilities of Order Management
Activity Management
Articulating the Functional Capabilities of Activity Management
Visit Planning and Execution
Articulating the Functional Capabilities of Visit Management
Partner Channel Management
Articulating the Functional Capabilities of Partner Channel Management
Sales Planning and Forecasting
Articulating the Functional Capabilities of Sales Planning and Forecasting
Pricing
Obtaining an Overview of the Pricing Topic in SAP Sales Cloud
Account 360 and Sales Intelligence
Articulating the Functional Capabilities of Account 360 and Sales Intelligence
课程介绍
This course will prepare you to:
Run an SAP Sales Cloud implementation project using SAP best practices
Translate customer business needs to best practice business scenarios in SAP Sales Cloud
Set up and configure the sales solution to manage business processes
Configure Lead Management to nurture Leads and convert them to Opportunities
Define Sales Methodology process to streamline Opportunity process
Configure Sales Quote and Order management functionalities with replications to connected SAP backend system
Configure functionalities which enables sales personal to plan and record customer visits and activities
Understand key features and functions of pricing in SAP Sales Cloud
Understand Partner Channel Management for collaborative selling
Configure Sales Target Planning to carry out top down sales planning
Describe the integration scenarios available with SAP Sales Cloud
目标人群
Business Analyst
Business Process Architect
Business Process Owner / Team Lead / Power User
Enterprise Architect
Industry Specialist
Program / Project Manager
Solution Architect
System Administrator
Trainer
User
C4H510 - SAP Service Cloud (Previously known as C4C14 )
课程内容
Introduction to SAP Service Cloud
Describing the Functional Capabilities of SAP Service Cloud
Communication Channels
Explaining the Different Communication Channels that are Supported in SAP Service Cloud
Service Levels, Categories and Work Distribution
Explaining Service Levels, Categories and Work Distributions
Knowledge Base
Understanding Knowledge Base Functionality in Service Tickets
Registered Products and Installed Base
Explaining Registered Products and Installed Bases
Warranty Management
Explaining Warranty Management in Tickets
Maintenance Plans
Explaining Maintenance Plans in Tickets
Time Recording
Explaining the Role of Time Recording in Tickets
Contracts
Understanding Service Contracts in SAP Service Cloud
Templates and Reporting
Explaining Response Templates and Their Determination in Tickets
Case Management
Understanding Case Management in SAP Service Cloud
SAP Enterprise Resource Planning (ERP) Integration
Explaining SAP Cloud for Customer Work Ticket Integration with SAP ERP
SAP Service Cloud – SAP Commerce Cloud
Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud
课程介绍
This course will prepare you to:
This course will prepare you to:
Tanslate customer business needs to best practice business scenarios in SAP Service Cloud
set up and configure the solution to manage SAP Service Cloud business processes
Describe the integration scenarios available with SAP Service Cloud
Demonstrate SAP Service Cloud reporting capabilities
Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud
Explain the different communication channels that are supported in SAP Service Cloud
Explain and set up Service Levels, Categories and Work Distributions
Understand knowledge base functionality in Service Tickets
Explain and set up Registered Products and Installed Bases
Explain and set up Warranty Management and maintenance plan in Tickets
Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
Understand Service Contracts in SAP Service Cloud
Configure and Explain Visit planning in tickets
Explain Response templates and its determination in Tickets
Explain SAP Cloud for Customer Work Ticket integration with ERP
目标人群
Application Consultant
Business Analyst
Business Process Architect
Business Process Owner / Team Lead / Power User
Enterprise Architect
Industry Specialist
Program / Project Manager
Solution Architect
System Administrator
Trainer
User
C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)
课程内容
SAP Cloud Applications Studio: An Overview
Describing SAP Cloud Applications Studio
Explaining the System Environment
Explaining the System Architecture
Getting Started with SAP Cloud Applications Studio
Introduction to Scripting Languages
Introduction to Scripting Language for Business Object Definitions
Introduction to Scripting Language for Business Logic Implementations
Introduction to UI Designer
Explaining UI Designer
Extensibility
Creating Extension Fields
UI Designer – Embedded Component
Creating Embedded Component
Business Configuration
Explaining Business Configuration Basics and Architecture
Creatinga Business Configuration Set and View
Service Integration
Creating Service Integration
Configuring Data Workbench
Describing Web Service – Provisioning
Describing Web Service – Consumption
Debugging
Debugging
Analytics
Describing a Data Source
Notifications
Enabling Notification Rules
Mass Data Run
Creating a Mass Data Run
Approval Process
Describing the Approval Process
Translation
Translating a Business Object
Mashups
Describing Mashups
Lifecycle Management
Describing Lifecycle Management
Wrap Up
Wrapping Up the Course
课程介绍
This course will prepare you to:
Generate new business objects
Create user interfaces for new business objects
Build fine-tuning activities related to the new business objects
Create extension fields on existing business objects
Adapt existing user interface to include extension fields
Integrate data via a web service and XML
Debug elements of your custom solution
Build a data source for a new business object and enhance a standard data source
Establish approval task(s) and enable notification rule(s) based on a new business object
Develop mashups
Create Reuse libraries
Create Process extension scenarios
Publish a new add-on in scoping
Manage the lifecycle of your add-on solution
目标人群
Developer
Development Consultant
C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)
课程内容
Introduction to SAP Cloud for Customer Integration
Explaining Cloud Integration
Integrating SAP Cloud for Customer with SAP S/4HANA
Integrating SAP Cloud for Customer with SAP ERP
Integrating Analytics with SAP Cloud for Customer
Integrating SAP Cloud for Customer with SAP Marketing Cloud
Integrating SAP Cloud for Customer with SAP CRM
Describing Integration Technology
SAP Cloud for Customer Configuration and APIs
Configuring SAP Cloud for Customer
Describing SAP Cloud for Customer APIs
Describing open APIs with oData Services
Cloud Integration Connectivity
Describing Technical Connectivity
Explaining SAP Web Dispatcher
Explaining SAP Cloud Connector
Describing Integration Security
Describing Authentication
Using Certificates
Preparing the Landscape Before Training
SAP ERP and SAP S/4HANA Configuration
Describing SAP ERP Configuration
Describing SAP S/4HANA Configuration
SAP Cloud Platform Integration Configuration
Describing SAP Cloud Platform Integration
Describing SAP Cloud Platform Integration Configuration
Performing SAP Cloud Platform Integration Value Mapping
Data Replication
Describing Connectivity Test
Describing Account and Product Replication
Describing Data Filtering
Describing Delta Mechanism for Transactional Data
Monitoring
Monitoring in Different Systems
Reviewing Error Messages
Extending Integration Scenarios
Describing SAP Cloud for Customer Extensibility
SAP CRM Integration with SAP Cloud for Customer
Configuring SAP Cloud for Customer for Integration with SAP CRM
Configuring SAP CRM for Integration with SAP Cloud for Customer
Configuring SAP Cloud Platform Integration Configuration for Integrating SAP Cloud for Customer with SAP CRM
Cloud Integration with SAP Process Integration
Describing Cloud Integration with SAP Process Integration
Describing Deployment Options and Landscape
Preparing SAP Process Integration for Integration with SAP Cloud for Customer
Configuring SAP Process Integration Scenarios
Maintaining Communication Channels
Adjusting Routing Conditions
Maintaining Value Mapping
Transactional Data Integration
Describing Transactional Data Integration Options
Preparing SAP Cloud for Customer for Real-Time Pricing and Other Transactional Data
Configuring SAP S/4HANA for Pricing and Other Transaction Integrations
Maintaining SAP Cloud Platform Integration Configuration
Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios
Summary
Summary
课程介绍
This course will prepare you to:
Configure SAP Cloud for Customer for integration with SAP S/4HANA
Configure SAP S/4HANA for integration with SAP Cloud for Customer
Configure SAP Cloud Platform Integration for integration with SAP Cloud for Customer and SAP S/4HANA
Describe SAP Cloud for Customer configuration options when integrating with SAP CRM
Explain SAP CRM configuration steps for integrating with SAP Cloud for Customer
Articulate prepackaged integration flows available for SAP CRM integration with SAP Cloud for Customer
Execute common integration scenarios
Determine the connectivity strategy for your cloud project
Extend standard integration scenarios
目标人群
Application Consultant
Business Process Owner / Team Lead / Power User
Technology Consultant
HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud
课程内容
Module 1: Introduction
Features of the Integration
Business scenarios
Intro to SAP Suite and SAP Service Cloud
Intro to SAP Commerce and Data Hub
Module 2: Integration
Integration Overview
Pre-requisites
Steps to integrate
Module 3: Business Demos
Call support Demo
E-store help Demo
Module 4: Conclusion
Summary
Appendix
课程介绍
This course will prepare you to:
Understand the integration SAP Commerce with SAP Service Cloud
Get technical overview of the sample integration use cases
目标人群
Solution Architects
- Functional leads
- Business consultants
