应用研发平台EMAS中vivo的厂商通道已经配置成功，但是离线通道接收不到怎么办？

应用研发平台EMAS中vivo的厂商通道已经配置成功，但是离线通道接收不到怎么办？别名是我自己设置的，叫all消息8168568814998144，
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