智能语音交互常见问题是什么?

阿里云智能语音服务常见问题

1. 服务开通问题
2. SDK调用问题
3. 音频格式问题
4. 服务使用问题

1. 服务开通问题


访问阿里云官网—>数加—> 智能语音交互。点击获取使用资格，注册信息。等待审核。审核通过后会收到邮件和短信提醒。然后再返回 智能语音交互页面，点击进入管理控制台。开通智能语音交互公测。
1.1 Q：我开通了服务，使用不了？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A：请确认是否在控制台开通智能语音交互公测。

1.2 Q: 我找不到Access id 和Access Secret 在哪里？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A: 请按照[账号和服务申请](https://help.aliyun.com/document_detail/30437.html)文档中的步骤创建子账号获得Access id 和Access Secret。

1.3 Q： Appkey 怎么获取？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A: 接入每个智能语音服务都需要选择对应的appKey，具体可选列表请查看接入服务帮助文档的简介页面。

1.4 Q：申请公测审核时间？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A: 我们会有专人负责审批公测申请，一般3个工作日内会审核通过。

2. 服务使用问题


2.1 Q： 服务协议和接口？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A: - 智能语音服务sdk 大多数基于websocket协议实现，由于支持语音实时发送的长连接模式，我们在实时场景没有restful接口。
2. - 离线文件转写支持restful接口服务。

2.2 Q： 识别不准确？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A：我们即将上线热词功能，用户可以自定义常用词，可以快速、实时提高准确率。
2. A: 可以联系我们商务同学，对于特定场景提供定制优化。

2.3 Q： 收费标准？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A: 公测阶段10路并发以内试用不收费。

2.4 Q: 调用次数有没有限制?<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A: 公测阶段调用次数没有限制。

2.5 Q：服务请求时长限制？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A: 一句话识别支持60s以内的实时语音。实时语音识别不限制时长。

3. SDK调用问题



错误码列表:

状态	status_code	CloseFrame状态码	HTTP语义
成功	200	1000	成功处理
请求格式有误	400	4400	错误请求
需要鉴权信息	401	4401	请求要求身份验证
鉴权失败	403	4403	服务器拒绝请求
超出最大并发量	429	4429	太多请求
请求超时	408	4408	处理请求超时
处理出错	500	4500	服务器内部错误
服务不可用	503	4503	服务不可用

3.1 Q： 错误码400，msg=check text frame params failed？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A: 请求字段有错误。 如appkey填错了、没有设置access信息等等。 注意查看请求参数。

3.2 Q：离线文件转写 错误码400，file download failed。<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A：查看出问题的文件的oss地址，在浏览器是否能够直接访问？开放访问权限是否开通。

3.3 Q: 错误码403.<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A:确认是否开通语音服务，参考问题1.1 。确认地址：https://data.aliyun.com/product/nls 。

3.4 Q：英文识别支持么？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A：实时语音支持英文识别，appkey：nls-service-en。

4. 音频格式问题


智能语音服务公测阶段：

• 一句话识别和长语音识别支持16k/8k采样率，16bit单声道pcm/wav 语音输入。
• 离线文件识别支持16k/8k采样率，单/双声道，aLaw/linear, pcm/wav/mp3 语音输入。
• Android和iOS SDK支持OPUS压缩格式编码。

4.1 Q：aac，amr等其他格式是否支持？<divre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; margin: 0px 0px 16px; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A： 目前我们暂不支持以上多种格式的编解码，用户需要自己转码后使用阿里云智能语音交互。

4.2 Q：我的采样率是44.1kHz，可以直接识别么？<pre style='background: rgb(246, 246, 246); font: 12px/1.6 "YaHei Consolas Hybrid", Consolas, "Meiryo UI", "Malgun Gothic", "Segoe UI", "Trebuchet MS", Helvetica, monospace, monospace; padding: 10px; outline: 0px; border-radius: 3px; border: 1px solid rgb(221, 221, 221); color: rgb(51, 51, 51); text-transform: none; text-indent: 0px; letter-spacing: normal; overflow: auto; margin-top: 0px; margin-right: 0px; margin-bottom: 0px !important; margin-left: 0px; word-spacing: 0px; white-space: pre-wrap; word-wrap: break-word; box-sizing: border-box; orphans: 2; widows: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;' prettyprinted?="" linenums="">

1. A: 需要用户降采样至16kHz。