Avaya announced the launch of the new version of its popular Avaya IP Office, the company's flagship communications solution for small and medium-sized enterprises (SMEs).
The new version - Avaya IP Office Release 5 - is software that simplifies unified communications and customer service for SMEs, while delivering a range of new capabilities improving the scalability, resiliency and productivity of organizations.
To make communications easy for small and medium-sized businesses in the region, Avaya IP Office is now offered in six role-based solutions - tailored to roles such as "tele-worker," "mobile worker," and "customer service agent" - each designed to meet specific worker needs. Using this approach, small businesses no longer have to pick from a multitude of application options, removing the complexity of choosing the right communications solution.
Avaya has also streamlined IP Office by consolidating multiple hardware options down to a single, higher-capacity hardware platform . It now supports 384 users per system, up from 272, extending the scalability and usefulness of an IP Office system as a business grows. Additionally, conferencing capacity has been doubled from one to two 64-party bridges.
"SME's across the region are demanding affordable but reliable communication solutions that enable them to do more with less. By strengthening and expanding the range of communications capabilities available to small businesses today, Avaya is giving these businesses the tools necessary to compete in today's challenging business environment. Today's IP Office enhancements represent our commitment to simplify offers, and help SME's get the most out of user-friendly unified communications and customer service applications."
said Khalid Khan, SME Channel Manage for Avaya MENA.
Avaya's IP Office has raised the bar for SMEs with is new resiliency and added applications. For SMEs with multiple sites, Avaya has introduced a more efficient and reliable method of business continuity. With Avaya IP Office Release 5, a business site can use servers at alternate sites to keep an IP communications network - including phones and voicemail - operating in the event of an outage. For example, if an outage occurs at a site, the system automatically re-registers to another IP Office site. This drives greater network resiliency, and eliminates the need to have a second system at a site solely for continuity purposes, reducing hardware and labor costs.
"Small and medium-sized businesses require solutions that are easy to understand and use," said Deepinder Sahni, senior vice president, AMI Partners, a research and consultancy firm specializing in the small and medium business sector. "With IP Office Release 5, Avaya has effectively incorporated simplicity into the way communications is architected, delivered and communicated. The new role-based solutions improve how business partners meet customer needs, while enhanced capabilities like expanded conferencing are especially compelling."
Avaya IP Office also delivers new productivity-enhancing applications for unified communications and customer service - now accessible via Web browser using a 'thin client' model. Using the Web eases user access to essential communications tools, while providing administrators a simplified way to deploy and manage communications. New Web-based applications include one-X Portal for Avaya IP Office, a communications portal designed for PCs providing workers a better way to manage phone communications using real-time call control, presence and call logs.
Additionally, Avaya IP Office Release 5 introduces a powerful new contact center reporting application - also accessible via Web - that is easier to install, update and use.
Customer Call Reporter can track customer service progress and agent productivity, while using alarms to help administrators react to issues in real-time. With Customer Call Reporter, agents can see how they are performing against workgroup averages, while supervisors can track factors such as the number of agents logged on, as well as calls arriving, waiting or lost.
With the introduction of Avaya IP Office Release 5 software, available now, the Avaya IP Office 500 server becomes the company's single server offering for the SME market. The Release 5 software can also be used on existing IP 406v2 and IP412 IP Office servers.
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