有同事问到title的问题,解答如下:from CPO:
In C4C, we’ve adopted a generic CTI integration approach that can be leveraged to integrate with any CTI vendor like Genesys, Avaya, Cisco, InContact etc. While we offer an out-of-the-box integration with SAP Contact Center, integration with other CTI vendors is done through SI partners. Integration with CTI vendors typically requires a small enhancement of the softphone to push call information to the C4C UI. Attached blog provides more details on this: https://blogs.sap.com/2017/03/13/whats-new-in-1702-sap-hybris-cloud-for-customer-call-center-integration-in-rui/
Quite a few partners have already developed such an integration with the different CTI vendors. Here’s an example of a partner promoting C4C-Genesys Integration https://www.tenfold.com/integrations/sap-c4c/genesys
We have several C4C customers using our call center capabilities integrated with different CTI vendors. For e.g. Remington and TUI Travel integrate with SAP Contact Center, GOL Airlines and Bobst integrate with Avaya, ThermoFischer was looking to integrate with Genesys, Omnicell integrates with Interactive Intelligence and so on.