企业架构 － 涉众管理（Stakeholder Management）

CxO
(Corporate Functions);
e.g., CEO, CFO, CIO, COO

This stakeholder group is interested in the high-level drivers, goals, and objectives of the organization, and howthese are translated into an effective process and IT architecture to advance the business.

KEEP SATISFIED

Business Footprint

Goal/Objective/ Service Model

Organization Chart

Program Management Office
(Corporate Functions);
e.g., Project Portfolio Managers

This stakeholder group is interested in prioritizing, funding, and aligning change activity. An understanding ofproject content and technical dependencies between projects adds a further dimension of richness to portfolio managementdecision-making.

KEEP SATISFIED

Roadmaps

Business Footprint

Application Communication

Functional Decomposition

Procurement
(Corporate Functions);
e.g., Acquirers

Major concerns for these stakeholders are understandingwhat building blocks of the architecture can be bought, andwhat constraints (or rules) exist that are relevant to the purchase.The acquirer will shop with multiple vendors looking for thebest cost solution while adhering to the constraints (or rules) appliedby the architecture, such as standards. The key concern isto make purchasing decisions that fit the architecture, and thereby toreduce the risk of added costs arising from non-compliantcomponents.

KEY PLAYERS

Cost View

Standards View

Human Resources (HR)
(Corporate Functions);
e.g., HR Managers, Training & Development Managers

Key features of the enterprise architecture are the roles and Actors that support the functions, applications, andtechnology of the organization. HR are important stakeholders in ensuring that the correct roles and actors are represented.

KEEP INFORMED

Organization Chart

Organization/Actor/ Location

Enterprise Security
(Corporate Functions);
e.g., Corporate Risk Management, Security Officers, IT Security Managers

Major concerns for this group are understanding how to ensure that the information, data, and systems of theorganization are available to only those that have permission, and how to protect the information, data, and systems fromunauthorized tampering.

KEY PLAYERS

Data Security View

Networked Computing Hardware View

Communications View

QA/Standards Group
(Corporate Functions);
e.g., Data Owners, Process Owners, Technical Standards Bodies

Major concerns for this group are ensuring the consistent governance of the organization's business, data,application, and technology assets.

KEY PLAYERS

Standards

Guidelines

Specifications

Standards View

Application Portfolio

Technology Portfolio

Technology Standards

Executive
(End User Organization);
e.g., Business Unit Directors, Business Unit CxOs, Business Unit Head of IT/Architecture

This stakeholder group is interested in the high-level drivers, goals, and objectives of the organization, and howthese are translated into an effective process and IT architecture to advance the business.

KEEP SATISFIED

Business Footprint

Goal/Objective/ Service Model

Organization Chart

Line Management
(End User Organization);
e.g., Senior Business Managers, Operations Regional Managers, IT Managers

This stakeholder is interested in the top-level functions and processes of the organization, and how the keyapplications of the IT estate support these processes.

KEY PLAYERS

Organization/Actor/ Location

Goal/Objective/ Service Model

Cost View

Application & User Location View

Business Domain Experts
(End User Organization);
e.g., Business Process Experts, Business/Process Analyst, Process Architect, Process Designer, Functional Managers, BusinessAnalyst

This stakeholder is interested in the functional aspects of processes and systems. This can cover the human actorsinvolved in the system, the user processes involved in the system, the functions required to support the processes, and theinformation required to flow in support of the processes.

KEY PLAYERS

Process Flow

Use-case

Service/Information Events

Functional Decomposition

Application - Application Communication View

Data Entity/Business Function Matrix

IT Service Management
(Systems Operations);
e.g., Service Delivery Manager

Major concerns for this group are ensuring that IT services provided to the organization meet the service levelsrequired by that organization to succeed in business.

KEEP INFORMED

Standards View

Enterprise Manageability View

IT Operations - Applications
(System Operations);
e.g., Application Architecture, System & Software Engineers

Major concerns for these stakeholders are: Development Approach, Software Modularity and Re-use, PortabilityMigration, and Interoperability.

KEY PLAYERS

Process - System Realization View

Application - Data View

Application Migration Cost View

Software Engineering View

Platform Decomposition View

Networked Computing - Hardware View

Software Distribution View

Data Entities to Application Systems View

IT Operations - Infrastructure
(System Operations);
e.g., Infrastructure Architect, Wintel support, Mid-range support, Operational DBA, Service Desk

Infrastructure stakeholders are typically concerned with location, modifiability, re-usability, and availability ofall components of the system. In general these stakeholders are concerned with ensuring that the appropriate components aredeveloped and deployed within the system in an optimal manner.

KEY PLAYERS

Platform Decomposition View

Standards View

Enterprise Manageability View

Networked Computing - Hardware View

Processing View

Environments & Locations View

IT Operations - Data/Voice Communications
(System Operations);
e.g., Network Management

Communications engineers are typically concerned with location, modifiability, re-usability, and availability ofcommunications and networking services. In general these stakeholders are concerned with ensuring that the appropriatecommunications and networking services are developed and deployed within the system in an optimal manner.

KEY PLAYERS

Communications View

Executive
(Project Organization);
e.g., Sponsor, Program Manager

This stakeholder group is interested in on-time, on-budget delivery of a change initiative that will realizeexpected benefits for the organization.

KEEP INFORMED

Architecture Requirements

Architecture Principles

Architecture Vision

Functional Decomposition

Application & User Location View

Line Management
(Project Organization);
e.g., Project Manager

This stakeholder group is responsible for operationally achieving on-time, on-budget delivery of a changeinitiative with an agreed scope.

KEEP INFORMED

Application - Application Communication View

Functional Decomposition

Environments & Locations View

Business Process/Functional Expert
(Project Organization);
e.g., Financials FICO Functional Consultant, HR Functional Consultant

This stakeholder group will elaborate the functional requirements of a change initiative based on experience andinteraction with business domain experts in the end-user organization.

KEY PLAYERS

Process Flow

Use-case

Service/Information Events

Functional Decomposition

Application - Application Communication View

Product Specialist
(Project Organization);
e.g., Portal Product Specialist

This stakeholder group is responsible for specifying technology product designs in order to meet projectrequirements and comply with the Architecture Vision of the solution.

In a packages and packaged services environment, product expertise can be used to identify product capabilities that can bereadily leveraged and can provide guidance on strategies for product customization.

KEY PLAYERS

Software Engineering View

Application - Data View

Technical Specialist
(Project Organization);
e.g., Application Architect

This stakeholder group is responsible for specifying technology product designs in order to meet projectrequirements and comply with the Architecture Vision of the solution.

KEY PLAYERS

Software Engineering View

Platform Decomposition View

Process System

Realization View

Application - Data View

Application Migration Cost View

Regulatory Bodies
(Outside Services);
e.g., Financial Regulator, Industry Regulator

The main concerns of this group are that they canreceive the information they need in order to regulate the clientorganization, and that their information requirements are beingunderstood and properly satisfied. They are specifically interestedin reporting processes, and the data and applications used to provideregulatory return information.

KEEP SATISFIED

Business Footprint

Application - Application Communication View

Suppliers
(Outside Services);
e.g., Alliance Partners, Key Suppliers

The main concerns of this group are that the information exchange requirements that they have are met in order thatagreed service contracts with the client organizations can be fulfilled.

KEEP SATISFIED

Business Footprint

Service-Information View

Application - Application Communication View

Designing

architect, software developer, business process designer

navigate, design, support design decisions, compare alternatives

UML diagram, BPMN diagram, flowchart, ER diagram

Deciding

manager, CIO, CEO

decision-making

cross-reference table, landscape map, list, report

Informing

employee, customer, others

explain, convince, obtain commitment

animation, cartoon, process illustration, char